FAQs


		
  • WHEN WAS MAIDS ZONE SET UP?


    MAIDS ZONE was set up in 2011, starting with 14 cleaners. With experience gained through the years, MAIDS ZONE, with its team of dedicated staff went into full swing from the year 2012. Today, there are some 70 staff on its payroll, serving about 1200 homes daily.

  • WHO CLEANS MY HOME?


    Female Philipina maids employed by Maids Zone. They speak and understand Excellent English and are between 25 and 40 years old.

  • WILL THE SAME MAID CLEAN MY HOME ALWAYS?


    Normally, the same maids are assigned to service your home. If that could not be done, replacements would be sent. You may have 1 worker for 4 hrs or 2 workers for 2 hrs (subject to the availability of the staff).

  • DO I HAVE TO BE HOME WHILE CLEANING TAKES PLACE?


    It is up to you. Most clients prefer to have their homes cleaned while they are outside.

  • DO I LEAVE A SET OF KEYS WITH MAIDS ZONE? WHERE AND HOW ARE THE KEYS KEPT?


    MAIDS ZONE will keep the keys if customers entrust them to its staff. The keys are locked up in the office where only the clerk and the manager are authorized to release them.

  • DO I HAVE TO PROVIDE TRANSPORT FOR THE MAIDS?


    MAIDS ZONE usually provides the transport. Drivers drop off and pick up the maids in normal working hours (8:00am – 8:00pm) Saturday to Thursday.
    If you need service after working hours (8:00PM – 8:00AM) and Friday, you have to provide transport for both side.

  • WHAT DO CUSTOMERS PROVIDE FOR THE CLEANING?


    For regular housekeeping services, customers themselves provide cleaning products and equipment as they know what they are comfortable with.

     

  • HOW MUCH WORK CAN A MAID COVER IN 4 HOURS?


    Maids are trained to manage time and apply the correct methods of cleaning. Thus, the main chores of vacuuming and mopping floors, cleaning bathrooms, dusting furniture, cleaning kitchen appliances and ironing clothes would be completed.

    For a landed property of more than 1800 sq.ft, 2 Maids would normally be required.

  • DO I HAVE TO COMMIT TO A LONG-TERM CONTRACT?


    No contract is required. You can start at any time. However, advanced notice of at least three days is required to suspend or terminate a period of service previously agreed on.